Frequently Asked Questions

Appointments & Booking

How do I book an appointment?
We recommend using our seamless online booking system found directly on our website. It allows you to select your preferred service, viewing real-time availability to choose a slot that perfectly fits your schedule.

What is your cancellation and rescheduling policy?
We value your time and reserve our suites specifically for you. If you need to reschedule or cancel your appointment, we kindly ask for at least 24 hours' notice so we can accommodate other clients on our waitlist.

Do you accept walk-ins?
Yes, we welcome walk-ins! However, please note that priority is given to clients with scheduled appointments. To guarantee your preferred time slot and ensure an unhurried, personalized experience with our team, we highly recommend booking your visit in advance through our online system.

Treatment Safety & Consultation

Do I need a consultation before my treatment?
Yes. For all advanced skin science, injectables, and body sculpting treatments, a thorough consultation is required. This allows our specialized team to evaluate your skin type, discuss your aesthetic goals, and design a bespoke treatment plan safely tailored to you.

What are "Service Consent Forms," and why do I need to sign one?
Your safety is our absolute priority. For specific advanced cosmetic procedures, we require clients to fill out an intake and consent form. These forms ensure you fully understand the treatment process, post-care steps, and any potential side effects.

Note: Safe and brilliant results depend heavily on transparency. It is vital that you accurately disclose your full health history, current medications, and lifestyle habits, as the clinic cannot be held liable for adverse reactions resulting from withheld information.

Are your treatments safe for sensitive skin?
It depends entirely on the specific treatment and your personalized consultation. While we offer many gentle therapies designed to strengthen and repair sensitive skin barriers, advanced clinical treatments require a professional assessment first. During your consultation, we will thoroughly analyze your skin type and health history to safely determine which procedures are suitable for you, or customize a bespoke protocol that respects your skin's tolerance limits.

General Information

Is there anything I should do to prepare for my visit?
For facial and skin treatments, arriving with a clean, makeup-free face is ideal, though not required. If your treatment requires specific prep—such as avoiding sun exposure or specific active skincare ingredients (like Retinol) a few days prior—our booking system will automatically send you these instructions in your confirmation email.

Where is A'da Wellness Hub located, and what are your hours?
Our Clinic: 3rd Floor, The Palm Square Building, Alabang Zapote Road, Pamplona III, Las Piñas City

Hours of Operation: Tuesday – Sunday: 11:00 AM – 8:00 PM